Can I put my pickups on hold while I'm on vacation or out of town?
On our app, navigate to your profile and click on 'Repeat Pickups'. Here you will be given the option to skip dates. Or you can just give us a call at 936-205-9142 and we will suspend your service until your return.
Can my roommate and I share an account?
Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return. Our Unlimited Self-Service accounts cannot be shared.
Can you pickup and deliver to my place of work?
Absolutely! Many of our customers have Valet Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
Do you treat stains?
Yes, we do. Please place all stained clothing in a separate “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.
How do I get started?
Click on "Book Online" to purchase a single service or subscription/membership.
How much does your service cost?
Click on our Pricing page to see our current prices.
How will I be billed?
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed.
I forgot to leave my laundry out on pickup day! What should I do?
Contact Customer Service by calling 936-205-9142. If our drivers are still in your area, we will make every effort to arrange for a pickup.
I missed my pickup day. Is there a missed pickup fee?
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.
Is there a contract or long-term commiment?
None whatsoever. You can cancel or suspend your account at any time.
Is there a delivery charge?
There are no pickup or delivery fees for orders in or around Nacogdoches. A 20% markup will be added to all orders outside of Nac. Orders under $20 will be assessed a $10 delivery fee.
Is there a minimum charge?
There is a minimum charge of $20.00 per pickup
It's raining outside and I'm afraid my clean laundry will get wet. What should I do?
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. If you prefer us to hold your laundry at our facility for you to pickup on rainy days, please call our office as soon as possible at 936-205-9142.
What if I'm not at home when you pickup my laundry?
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements
When will my laundry be ready?
Your laundry is typically ready by 5pm, 1 day after your order is placed. You will receive an SMS message when it is ready.